The price on the menu is the restaurant's own price. Your bill adds two things, both shown before you send your order: a delivery charge if you want it brought to you, and a flat £2.99 platform fee. Deliveries under £15 also have a small order fee.
Our promise: no markup on menu prices, and no fee on your bill that you haven’t seen before you order.
The big marketplace apps take up to 30% of every order before the restaurant sees a penny. That cut has to come from somewhere, so menu prices go up, portions get smaller, or the restaurant simply makes less on food it worked hard to cook.
Bites Local charges restaurants a set 15% on food sales instead, so they can keep their menu prices fair. What you pay us is clearly labelled.
A flat £2.99 on every order, whatever its size. It helps us bring you the best local independent restaurants, and it is shown on your bill before you send your order.
Collection is always free. If you want your food brought to you, the delivery charge is based on how far the driver has to travel, because a five mile run is not the same job as a five minute one. Charging a flat fee either overcharges your neighbours or underpays the driver going the distance. Add your postcode when you order and your exact delivery charge appears on your bill.
| Distance | Delivery charge |
|---|---|
| Collection | Free |
| Up to 1 mile | £3.49 |
| 1 to 2 miles | £3.99 |
| 2 to 3 miles | £4.99 |
| 3 to 4 miles | £5.99 |
| 4 to 5 miles | £6.99 |
| Over 5 miles | Collection only |
Your delivery charge goes towards paying the driver, and our commission from the restaurant covers the rest, so delivery stays affordable for you.
Deliveries with less than £15 of food have a £1.50 small order fee, because a driver costs the same however small the order. Add a little more to your basket and it disappears. Collection orders never have one.
Your courier is booked as soon as the kitchen confirms how long your food will take, timed to arrive when it’s ready, so it isn’t left waiting on the counter, and you get a live tracking link on WhatsApp once it’s on its way.
Here is a £35 order, delivered around two and a half miles, with nothing hidden.
On that order, the restaurant receives £29.75: the £35.00 food price less our 15% commission (plus the delivery charge if they deliver it themselves). On a marketplace app charging 30%, the same kitchen would see around £24.50 for exactly the same food.
Fees are shown as you will be charged them. Where VAT applies to our fees, it is included in the amount displayed.
If anything here is unclear, or you think you have been charged something that does not match this page, tell us and we will put it right.
Bites Local Ltd
Registered in England & Wales, Company Registration No. 17429426
Hi@biteslocal.co.uk